FAQs

FAQs

At Butiah, we believe that your home should be a haven of beauty, comfort and sustainability. That’s why we offer a wide variety of products handcrafted from natural wicker, a material that combines durability, strength and natural beauty.

In this FAQ section, you will find answers to the most frequently asked questions by our customers. We hope this information will be useful in helping you make your purchasing decision and enjoy your Butiah products to the fullest.

1. Is wicker a durable material?

Yes, wicker is an extremely durable and hard-wearing material. When cared for properly, it can last for many years. Wicker is naturally resistant to water, insects and UV rays, making it ideal for both indoor and outdoor use.

2. How can I care for my wicker products?

Keeping your wicker products in good condition is very simple and practical, follow these tips:

  • Cleaning: Clean the wicker with a damp cloth and mild soap. Avoid using harsh detergents or abrasive sponges.
  • Protection: Protect your products from direct sunlight and excessive humidity when using them for a long period of time.
  • Storage: When you are not using your products for a long period of days, store them in a dry and cool place.

3. Are wicker products comfortable?

Yes, wicker products are very comfortable. Wicker is a soft, flexible material that conforms to the shape of your body. What’s more, wicker is breathable, meaning it allows air to circulate, keeping you cool in the summer and warm in the winter.

4. Can I order custom wicker products?

Yes, we can make custom wicker products according to your needs and desires. Just get in touch and tell us what you are looking for.

5. What is the delivery time for wicker products?

The delivery time for wicker products varies depending on the product and its availability in stock. In general, delivery times are 5 to 20 working days.

6. How can I pay for my products?

We accept the following payment methods:

  • credit card
  • PayPal
  • Bank transfer

7. Can I return my wicker products?

Yes, if the item has a manufacturing defect. Otherwise, exchanges will not be permitted, as it is a handmade and personalized product.

8. How can I contact Butiah?

You can contact us through our website, email or telephone.

We hope these FAQs have been helpful. If you have any other questions, please contact us.

Benefits of wicker:

  • Durability: Wicker is an extremely durable and resistant material, and can last for many years when cared for correctly.
  • Resistance: Wicker is naturally resistant to water, insects and UV rays, making it ideal for both indoor and outdoor use.
  • Sustainability: Wicker is a natural and renewable material, which means it is environmentally friendly.
  • Natural beauty: Wicker has a natural and charming look that can add a touch of rusticity and warmth to your home.
  • Comfort: Wicker is a soft, flexible material that adapts to the shape of your body, providing superior comfort.
  • Versatility: Wicker can be used to create a wide variety of furniture and decorative pieces, from chairs, tables, lamps...

Butiah

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